Mystic Worlds

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GW2 - The Wait is Over!!

I was back on the Support Forums looking through the thread about issues with Email Authentication and saw someone say, it was somehow turned off for them now and they could log in.  I raced to my account page and it worked for me too.  Tested logging into the game and am golden!!  Character there, exactly where'd I'd left her with all her worldly goods in tact!

OMG - Don't care how this was resolved - bug or one of the other ideas floating around about common threads such as many of us having GW1 accounts that used same address.  I hadn't played GW1 in so long, I'd forgotten about it and that fact that email was the same.  Or perhaps the CS Gods smiled on us today and  simply disabled the feature for everyone with an open ticket but they haven't gotten around to updating the actual tickets yet.

As for me, I've updated my email to something else, tested it and am good.  I closed all of my tickets myself so the team can focus on players still having issues.  If this was the work of the CS team or someone taking pity on us today, THANK YOU THANK YOU THANK YOU!!!

GW2 Waiting Game Day 7 - Authentication Email like Herpes?

Very disheartening and to me at least, the Support Forum response in the thread about people having this particular issues was a bit cavalier.  People impacted by the issue don't care if "you just don't see the issue..."  State of the Game Update says the feature can be disabled and will be disabled, if requested. We need to "think that one through", as in, having email authentication removed for security reasons????  

Honestly, WTF do I care about account security if I can't access my account or play the game!!!  I think my head is going to explode!  Players impacted by this issue can't even post on the forums because that also wants you to authenticate yourself via emails we're not receiving.  I had to log in using a different account.  

I don't care what the issue is anymore.  I'll devise my own safe system. Maybe I'll triple link emails - what the hell ever.  But I can do NOTHING until it's disabled on my account. Nope, all I can do is continue to wait.

It's like some of the people handling tickets aren't insync with the State of the Game instructions.  In the very first ticket, I provided a new secure email to use but all that happened was a password reset.

I have a new theory about GW2 Authentication Email.  It's like herpes.  Once you turn it on...

 

GW2 - Day 7 of my email authentication vigil dawns

UPDATE: As of about 15 minutes ago (~4PM ET) I attempted to log into my account and Email Authenticaion was in deed, turned off.  A post from a player in the Email Authentication Issues thread on the Support Forums prompted me to try again.  They'd tried their account out of the blue and it was off for them, so I quickly tried the same.  EUREKA!  A few additional details here and a BIG THANKS to whoever was responsible.

Today the State of the Game wiki says if you have a hacked account or issue blocking log-in that was submitted before Sept 2nd and your ticket has not been handled, submit a new ticket.  They link what steps to follow to help prioritize your ticket appropriately.  *sigh* On the surface it seems simple enough but not exactly. 

Which Way Should I go George?

If you follow the State of the Game wiki steps for the Customer Support section, where is says what batch of tickets they've moved passed and what to do if you've been missed and have a game access issue, it says to do one thing.  Okay, my issue prevents me from getting into GW2 so I fit that description.

However, if you read further down and check my explicit problem, not receiving "Email Authentication" those steps are completely different for categorizing your issue.

Today I've doubled-down and have done both for good measure.  As much as I hate continuing to flood their system with support tickets, I see no other recourse when my issue continues to remain unresolved for so long a time and log-in blocking issues are stated as being 1st priority tickets.  

Kuncklehead Why So Many Tickets??

Everytime the State of the Game Update says they've moved passed a certain date of tickets and if yours wasn't fixed you should submit a new ticket, that's exactly what I do.  Will today be my lucky day??

 

GW2 - Oh, it burns us, Precious!

Had a great time talking to the Sisters from No Prisioners No Mercy podcast about GuildWars 2.  How it burns that I'm currently locked out of GW2 waiting for resolution of an issue with email authentication, as in, someone PLEASE DISABLE IT FROM MY GAWD DAMN ACCOUNT!  OMG, 6 days and counting for my Support Ticket to address the problem.

Listen to the podcast here.

GW2 - DAY 6 Waiting for Email Authentication Issue Resolution

At this point, this feels pretty incredulous to me.  I'm going to count down just how long it takes for this to be resolved for me to be able to access my acct and the game, post the mass enabling of Email Authentication.  Gory details here, if you're up for a wall of text.  :-)

 

GW2 Launch - Bitter Disappointment

HAPPINESS TURNED ANNOYANCE

I pre-ordered GW2 over 2.5+ years ago via Amazon.  When the pre-purchase program was announced I immediately purchased two copies.  I've done all of the BWE events.  My enjoyment of the content was such that, I was certain other members of my family would enjoy it too so I purchased more copies.

For me at least, the Head Start was great minus some annoying issues like "overflow" messages spamming me during combat.  Or if you say no, you'd rather just stay on overflow, the game spams you every couple of minutes anyway asking you if you want to move.  Benefit of crafting was diminished with the trading post AND in-game mail being offline in a game with no character trade feature. Color me puzzled about no player trade feature until the hacking wave started. 

The inconsistent behavior of the grouping mechanic coupled with the overflow system certainly made grouping with friends aggrevating at times.  Oh let's try one of us porting in and out of a major city... Oh damn, the join option isn't available for any of us, everyone back into a major city, drop party and rejoin!  Added to that annoyance was a change that happened after the last BETA, that if you wander a relatively small distance from each other, party members can no longer see each other on the map. Don't scout just a little bit a head to check things out.  Your party won't know where the hell you went!

I could deal with these minor issues just fine and continued on my merry.  That was until they turned on mass Email Authentication.  I have not been able to play GW2 since!  Meaning, I haven't been able to access my account or the game since, August 29th.  I waited a couple of hours, tried multiple times, checked spam folders and explicitly added all known GW2 and ANet domains to my whitelist to no avail.

I submitted a ticket, watched twitter and checked the state of the game wiki page.  Each time they provided more information about what to include in your Support Ticket, I did it.  Finally, on 9/1, I at least received a generic "we've received your ticket email" that asked for more information.  I promptly provided all that was requested.